Terms & Conditions

 

Our Guarantee

Saint and Co will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract.  We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

Allergy Disclaimer

Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Refund Policy

Saint & Co will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Saint & Co provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Saint & Co.  Please note, we do taste our products daily to insure the highest quality. Quality determination is solely at the discretion of Saint &Co Out. Our products are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

Design Variations

Although we make every attempt to provide an exact design and to match colors, our products are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations.  Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.  In the event that a major variation needs to be made Saint & Co will communicate this to the customer and seek re-design approval.

Care and Handling

We are not responsible for any damage to the product after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure table and environment for the products.

If you or your representative elects to pick up and set up the products, you assume all liability and responsibility for the condition of the product once it leaves the possession of Saint & Co.

Deposits, Payments, Cancellations

All deposits are non-refundable.

If full payment is not received by the due date, the order may be cancelled.

Delivery Terms

The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products.  In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of products during delivery — Saint & Co cannot be held liable for more than the price of the product described in this order.

If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.